Terms & Conditions

Bookings

Together with the client, we will work on a personalized travel plan. To confirm the booking, you fill out the form for Inquiries and Reservations (if not done yet): https://do-guatemala.com/inquiries-and-reservations/

This information is relevant to be able to formalize your booking.

Payments

After your itinerary has been confirmed, we will send you the invoice for payment. Payments can be made in the following ways, and details will be provided on your invoice:

  • Bank transfer to our Guatemalan bank account in US dollars
  • Wire transfer to our account at Bank of America in US dollars
  • A Paypal transaction

All bookings have to be paid in full 2 months before the travel date.

Cancellations

Cancellations need to be communicated in written by email. In case of cancellations, we apply the following policies:

If the cancellation is made 60 days or more before the travel date, we refund 75% of the total costs

if the cancellation is made between 30 and 59 days before the travel date we can refund 50% of the cost

If a cancellation is made less than 30 days on beforehand, no refunds apply.

Premature departure

If a client voluntarily needs to leave the program early for any reason, or for a reason caused by force majeure not related to the provided services of Do Guatemala, no claim can be made for the remaining unused fees.