Terms & Conditions

Bookings

Together with the client, we will work on a personalized travel plan. To confirm the booking, you fill out the form for Inquiries and Reservations (if not done yet): https://do-guatemala.com/inquiries-and-reservations/

This information is relevant to be able to formalize your booking.

Payments

– After mutual agreement on the itinerary, an immediate downpayment of 25% is required to confirm your trip, so we can start with the preparations.

– The remaining 75% of the total travel sum is paid not later than 2 months before the date of arrival into Guatemala.

Payments can be made in the following ways, and details will be provided on your invoice:

• Bank transfer to our Guatemalan bank account in US dollars
• Wire transfer to our account at Bank of America in US dollars
• A Paypal transaction

All bookings have to be paid in full 2 months before the travel date.

Cancellations

Cancellations need to be communicated in written by email. In case of cancellations, we apply the following policies:

If the cancellation is made 60 days or more before the travel date, we refund 75% of the total costs

if the cancellation is made between 30 and 59 days before the travel date we can refund 50% of the cost

If a cancellation is made less than 30 days on beforehand, no refunds apply.

Premature departure

If a client voluntarily needs to leave the program early for any reason, or for a reason caused by force majeure not related to the provided services of Do Guatemala, no claim can be made for the remaining unused fees.