Do Guatemala & Covid-19
Do Guatemala is happy to announce that we are ready to receive visitors again! Since September 18th 2020, the borders and airport have opened again for international travelers, and the industry has worked very hard to establish protocols in order to get back into business while safeguarding travelers health and safety.
Do Guatemala is happy to receive volunteers and travelers, taking effect as of today. We have worked on the following travel guidelines and conditions. Please read them carefully.
Arrival in Guatemala – requirements
In order to arrive at airport La Aurora of Guatemala City, it´s necessary to meet the following requirements:
– Arrival into the country with a negative Covid-19 PCR or Antigen test in hand. The timelapse between taking the test and boarding the plane to Guatemala can´t be longer than 96 hours. Bring it printed. *government requirement
– If you are unable to arrive with a previously realized test, there is also testing available at the airport now (since Dec. 30th 2020). The test costs $25 / Q200, paid by the tourist in cash or with creditcard. If you test negative and you are not a resident of Guatemala, you will not be able to enter the country. You have to wait for the results at the airport.
– Fill out the online health check form and bring it printed or have the QR-code ready to be scanned upon arrival: https://servicios.igm.gob.gt/pasedesalud/en/ *government requirement
– As soon as you receive your PCR/antigen test result, send a copy to firstname.lastname@example.org
– You should travel with a travel insurance that includes medical coverage, including coverage for Covid-19 treatment if possible. Send a copy of your policy and contact information to email@example.com
– Before traveling, sign the provided waiver form to release Do Guatemala from any liability related to Covid-19 infections in-country (will be provided by email).
– Before traveling, provide us with your detailed flight itinerary and emergency contacts.
– Within Guatemala, it is mandatory to wear a mask at all times when being outside of your hotel room / host family. *government requirement
– Organized airport pickup by Do Guatemala (and our reliable staff) to your first destination is mandatory.
* For the moment, Guatemala does not allow entry to passengers coming from the United Kingdom (England, Wales, Scotland and Northern Ireland) and South Africa.
We will continue to offer the customized itineraries with the excellent service that you know from us. The majority of the hotels we work with are operating under the new protocols. Also the majority of attractions such as national parks and natural attractives are open to the public again, and operating under the established protocols.
As for transportation, there is the option for private transportation (which is preferable), and collective services are mostly available with a 50% maximum capacity and corresponding protocols.
The country of Belize has also opened its international airport for travelers, and we are able to offer services in Belize, respecting the protocols established by their government. Please note that land borders in Belize remain closed until further notice, so it´s only possible to reach Belize with a (local) flight.
It would be a pleasure to receive volunteers in Guatemala. Some volunteer projects have remained operational during the crisis, some have closed their doors temporarily. Please contact us to confirm the status of your preferred volunteer project.
You are welcome to volunteer in public health clinics, but this is not offered in combination with a homestay, but only with hotel accommodation.
Most of our host families are ready to receive volunteers, which is a great gesture of our well-known Guatemalan hospitality. However, it is important that volunteers respect the family´s home and health more than ever. The family might have their own additional way of protecting themselves, you are expected to accept and follow these when staying in their house.
It is important to have an inmaculate personal higiene (bring enough clothes to wash them frequently, always carry hand sanitizer and alcohol wipes, and keep the social distance in mind). We also ask that you wear your mask at the project, in addition to a facial protector.
Social activities / nightlife should be reduced as much as possible to protect yourself, your host family and your volunteer project.
Weekend trips are allowed, if organized by Do Guatemala with our reliable providers.
We know that these times require more flexibility, and we want to be transparent to our clients about the booking conditions. Therefore we have detailed the following.
– After mutual agreement on the itinerary, an immediate downpayment of 25% is required to confirm your trip, so we can start with the preparations.
– The remaining 75% of the total travel sum is paid not later than 1 month before the date of arrival into Guatemala.
Cancellations until 5 days before traveling
– If you are in need of canceling your trip more than 5 days before the travel date, the travel sum is 100% refundable. Please note that all costs of money transfers run for the client´s expense, so the reimbursement might be less that what you originally paid.
Cancellations less than 5 days before traveling, or while being in-country
Trip ending due to illness, accidents, personal reasons
– If you are already in the country, and in the need to cancel or end your trip earlier than planned due to illness, accidents or personal reasons, there will be no reimbursement of the remaining services.
Trip ending due to force majeur or related to Covid-19
– If you are already in the country, and in the need to end your trip earlier than planned due to unforeseen Covid-19 situations such as border closures or airport closures, we will try to reimburse you for a part of the remaining services.
We pay our providers as close to the service date as posible, for your benefit. Services that have not been paid yet by Do Guatemala to providers are eligible for reimbursement. Services that have already been paid to providers (even if the service is not consumed yet), are not eligible for reimbursement as we will not ask for reimbursements from our providers.
Assistance / unforeseen situations / preliminary trip ending
Do Guatemala offers our clients a 24/7 in-country assistance . We are located in Quetzaltenango, but if you are elsewhere in the country, our phonenumbers are always available. If you need special assistance, we can help you in the following ways:
– Personal assistance in Quetzaltenango
– 24/7 phone / Whatsapp assistance elsewhere in the country
In case of a medical emergency, we will guide you towards the best medical facility in your area. Costs for additional transportation, accommodation or hospitalization run for the client´s expense and should be claimed to your travel insurance.
What to do if I need quarantine or if I get infected with Covid-19 during my trip?
We will help you with finding a suitable accommodation to complete quarantine if necessary. If you need hospitalization, we will assist you with finding the most suitable medical facility to attend you. The Guatemalan health system counts with free temporary hospitals to attend Covid-19 patients, in various locations in the country. There is also an ample network of good private health care, where Covid-19 is treated. These hospitals can be quite expensive, and you are responsable for paying the full hospital bill. The costs can be claimed to your travel insurance afterwards if you have the right coverage.
Additional services that are required outside of your planned itinerary (for example private transportation to the hospital) can be arranged by Do Guatemala, but will run for the client´s expense.
Do Guatemala is applying for the Biosafety Stamp provided by Inguat (the Guatemalan Tourism Board), to which is attached the Safe Travels Stamp, provided by WTTC (World Travel & Tourism Council).
Other important notes:
– These conditions are valid instead of the regular conditions stated on our website.
– Valid from November 1st 2020, until further notice.
– Changes in the booking conditions will be announced here and might be applied without previous notice, depending on the situation concerning Covid-19.
– Do Guatemala is not involved in the process of booking flight tickets, and we are not responsable for flight changes. We will assist you however we can if necessary as part of our service.
– Situations or scenarios that are not described above, will be evaluated on an individual basis and Do Guatemala will take a suitable but binding decision.
– These conditions are carefully thought through to offer a fair treat to all involved parties, including the client, Do Guatemala and the service providers.
Guatemala will wait for you with open arms!
* Latest update: January 11th 2021